Return and Cancellation

Return and Cancellation Policy

At C2K Native Snacks Shop, we are committed to delivering fresh and high-quality snacks. Please review our return and cancellation policy carefully:

Returns

Due to the perishable nature of our products, we do not accept returns once an order has been delivered. However, we will consider replacement or refunds in the following cases:

1. Damaged Products: If the product is damaged during transit.
2. Incorrect Order: If you receive an incorrect item.

To request a replacement or refund, please:

• Contact us within 24 hours of receiving your order.
• Provide proof of purchase and clear photos of the damaged or incorrect product.

Note: Refunds or replacements are subject to review and approval by our team.

Cancellations

We accept cancellations only if:

1. The request is made before the order is processed or dispatched.
2. For same-day delivery orders, cancellations must be requested within 1 hour of placing the order.

To cancel an order:

• Contact us immediately
• Provide your order ID and reason for cancellation.

Refund Process for Cancellations:

• Approved cancellations will be refunded within 5-7 business days to the original payment method.

Non-Refundable Items

• Products purchased on sale or part of promotional offers are not eligible for refunds.
• Opened or consumed products will not be replaced or refunded unless proven defective.

Customer Support

For any issues or inquiries regarding returns or cancellations, please contact:
Email: c2k.eps@gmail.com
Phone: +91 9841777991

We appreciate your understanding and support as we strive to provide you with the best native snacks experience.